The first software platform dedicated to helping retailers manage customer order collections inside or outside their stores

Reducing fulfilment costs and increasing customer satisfaction

Drive Thru

The ultimate collection convenience

In Store

A service that rewards & attracts customers

Beacon & App

Add a collection service to your App

Arrange a demo

See how to win more collection business


Informing the store of a collection customer arrival without the need for customers to queue or wait means collections are fulfilled fast & efficiently. This rewards customers with time they can choose how to spend, either browse & buy or continue with their busy lives

Consumers are time poor & want convenience
A service that fits into busy lifestyles
They want fast, hassle free store collections
A service customers control
Give store staff the opportunity to up & cross sell
Efficiency creates service time
A collection service that provides competitive advantage
Live collection performance KPI's

“73% of shoppers would switch retailer if they had a poor experience
with a click & collect order”

JDA & Centiro Customer Pulse Report UK 2016

% of customers frustrated with staff not finding orders
% of UK consumers used Click & Collect in past yr
% of UK on-line sales fulfilled via Click & Collect
Est. £ Billions of Click & Collect orders by 2019
Est. on-line sales market growth % -2013-18
% of customers say it takes too long to collect

Retailer Benefits

Collection KPI's

Staff, Mgt & head office access to targeted performance data to constantly monitor, review & improve the service across stores

Cloud Managed

No store PC’s or servers, staff are free to focus on delivering a true Click & Collect customer collection service

Live System Alerts

System monitors & alert Mgt to potential service issues before they occur ensuring great customer service is always maintained

Reduces queue size

Stops Click & Collect customers creating long till point queues that deter in store shoppers from purchasing

Customer Engagement

Staff have time to offer additional customer assistance making the collection journey a personal shopping experience

Automated Reports

Automated & targeted reports sent to operational team show service performance & identify training needs

Improved Productivity

Direct customer to store communication increases productivity & extends collection hours without additional labour costs

Customer Loyalty

Attract repeat customers by offering a consistent & reassuring & convenient in store or Drive Thru collection service

Increase Sales

Informing collection customers of any wait time enables them to browse your store & make additional purchases

Customer Benefits

Faster Collections

A clearly defined & managed store collection helps time poor consumers & gives them more opportunities to visit the store

Collection Information

Easy to follow collection steps providing the customer with clear instructions & information makes their collection visit stress free

System Accessibility

Wheelchair accessible Check-in kiosks & smart phone Apps for restricted mobility shoppers provide collection options for all

Removes Queues

Collection “Check-in” customers instigate the service & avoid till point & customer service desk queues saving valuable time

Service Satisfaction

Store staff have more time to spend helping, customers receive a more personal service and don’t feel like they have been “processed”

No hearing or language barriers

Easy to follow touch screen instructions are perfect for hearing impaired shoppers or those who don’t speak English as a first language

Collect using smart phones

Customers like the convenience & simplicity of scanning collection references direct from their smart phone so no more printing!

Customer Choice

Flexible collection options like combining multiple collections into one, or selecting a changing room collection to try their order on

Consistant Service

A consistent & reliable service makes order collection a breeze not a bore, customers feel informed & at ease even during service peaks