Who are Collectec
Collectec are a fresh new company with a huge amount of Click and Collect know how and experience.
The founders of Collectec have previously designed, developed and deployed solutions for some of the largest retailers in the UK (McDonalds, Whitbread, Greene King, Tesco and ASDA). We fully understand the Click and Collect channel and have designed solutions to benefit the customer and the retailer.
Collectec understand that Click and Collect is an integral part of modern retailing. The physical store experience a customer has when collecting should be a continuation of their digital journey, simple, stress free, informative and efficient.
On-line in store
The role of store staff is changing, they are now a vital part of this digital journey and what happens in store has a significant impact on the brand regardless of where the customer’s first engagement occurred.
Staff need stay mobile in the store, serve customers according to their needs. Some want super fast service so they can carry on with their busy lives, and some want advise, assistance and engagement. Staff need to be service angels and that’s where Collectec come in.
Real time alerts inform them that orders are ready to be collected so they can carry out normal duties & service Click & Collect as needed. Live data is sent to the palm of their hand so they have more time to offer better customer service & less time on admin. Collection gratification…not frustration.
75% of UK consumers say Click & Collect is convenient for them
What we do for Click & Collect
With pressure mounting on retailers to maximise their on-line sales opportunities, Collectec’s revolutionary Click and Collect solution can turn a slow difficult process into a customer winning opportunity. Our solution allows your customers to continue their on-line experience right back into your store and through their collection process. You can personalise your service and impress your customers ensuring they will choose to shop with you again.
Retail staff need to stay mobile in the store. Real time alerts inform them that orders are ready to be collected so they can carry out normal duties & service Click & Collect as needed. Live data is sent to the palm of their hand so they have more time to offer better customer service & less time on admin. Collection gratification…not frustration.
Collectec replace queues with convenience
Designed for all retailers
Our innovative and flexible Click and Collect store solutions are designed for all retailers and formats. From groceries to garden supplies, we help stores with on-line sales offer the very best collection service to their customers.