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  • Click and Collect customer service – Retailers struggle with omnichannel
  • Click and Collect service not stress

    Click and Collect service not stress

    The high-street had its obituary written but Click-and-collect proves there’s plenty of life in the old dog yet. Not too long ago many retail and economic experts had us believe the UK’s high-street was on life support with Amazon hovering with intent holding a pack of nails waiting to hammer the coffin closed. A recent article at TheGuardia...

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  • Retailers with efficient Click and Collect enjoy a strong Christmas

    Retailers with efficient Click and Collect enjoy a strong Christmas

    Efficient Click and Collect in store service brings rewards A recent article in The Telegraph again highlighted the direct correlation between Christmas sales success and having a robust online operation with an efficient Click and Collect service. Once again this highlights that Click and Collect shoppers are digital retail champions who retailers ...

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  • Click and Collect comes of age

    Click and Collect use now at 63% Click and collect has now cemented itself as more than just a consumer option….. its now a shopper demand. From a shopper perspective, it brings together the best of both worlds; removing the risk of a product not being available in store, or not turning up by delivery, or them missing its arrival at home. During ...

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  • Christmas Click and Collect Boom

    Christmas Click and Collect Boom

    Christmas surge in click and collect points way toward multi-channel future, says Foolproof New research shows a click and collect boom was the success story for retailers this Christmas, with 20% of shoppers buying items online for in-store collection in the run-up to the festive season.   Experience design agency Foolproof asked 1000 shoppers whether...

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  • Collectec Press Release

    Collectec Press Release

    Collectec Press Release Transforming Click and Collect into a true customer service Shoppers will buy goods worth £4bn using Click and Collect services in 2018, according to a study in March 2013 from retail analysts Verdict. That’s two-thirds more than today, says Verdict, which predicts the growth will come as people continue to look for convenience. T...

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  • Click and Collect Christmas 2013 set to bring online to the fore

    Click and Collect Christmas 2013 set to bring online to the fore

    Click and Collect Christmas Online will take a starring role this festive period, as shoppers rely on a click and collect Christmas to pick up their presents in time for the big day, new research suggests. Monday December 23 will be one of the biggest days for on-line deliveries, suggests a study from Verdict, which has dubbed the day Mad Monday. Retail an...

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  • Click and Collect Retail – stores plus online equals higher revenues

    Click and Collect Retail – stores plus online equals higher revenues

    Customers want Click and Collect retail convenience Click and Collect retail has been one of the big multichannel stories of the last 5 years. Its gain in popularity arguably started when supermarkets took up the idea realising that it effectively brings online customers into their store and gives customers a reason (guaranteed in-stock) to go online. Chri...

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  • John Lewis sales growth slows despite Click and Collect demand

    Total sales for department store John Lewis rose by 3.3 per cent yet fell behind its current run rate. With parents keen to stock up on Back to School apparel, Schoolwear sales were up 9.8 per cent and new assortments in the Nursery section helped fuel a rise. Stores in Swindon and Milton Keynes continue to do well, with sales rising by 12.6 per cent and 7...

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  • Shoppers to buy goods worth £4bn using Click and Collect by 2018

    Shoppers will buy goods worth £4bn using click and collect services in 2018, a new study from Verdict suggests. That’s two-thirds more than today, says the retail analyst, which predicts the growth will come as people continue to look for convenience. However, by 2018, click and collect will account for only some 8% of online sales by 2018 and 1.2% of to...

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