Click and Collect for grocery and supermarkets is experiencing a major growth in orders and customer volume. Their coverage, range and opening hours offer extended access to the Click and Collect service making it even more attractive to consumers.
They also offer a huge range of non food items available for in store collection, from the latest video game to clothing for all the family, the ability to browse, order then collect at store is a channel consumers are adopting in droves.
Supermarkets can further benefit from the Collectec “Store Collect” solution by providing a fast and intuitive collection process of orders placed on their ecommerce sites.
Whether a grocery or a non-food collection, the Collectec solution will reduce queue times, provide a dedicated service for collection customers, remove collections from customer service desks and allow customers more time for store browsing and top up purchases.
The Collectec solution works equally well for in-store or outside collections using our integrated Drive Thru module. The optional Drive Thru version of Store Collect can help busy parents not wanting to leave the comfort of their vehicles or the inconvenience of having to take children into the store simply to collect their order.
Supermarket customers appreciate and require flexibility in a Click and Collect service, they want to collect according to what suits their needs for that particular store visit. Some will want a fast service, able to collect their order as quickly as possible and then continue on their journey. Some want to collect their order whilst making a planned visit for grocery shopping. And some will happily browse, pick up a few essentials or distress purchases knowing their Click and Collect order is being prepared for them.
Our flexible and simple to deploy solution allows all these customers to take possession of their orders at their convenience and at any time during their visit to the store.
Customers use Click and Collect for the convenience, Collectec help retailers achieve this with a focus on customer service and operational productivity.