Grocery Click and Collect service shines through

Tesco Grocery Click and Collect service shines through according to latest survey results.Consumer demand for service and convenience is more important than ever.

Grocery Click and Collect service shines through

Tesco Click & Collect Service shines through

Survey shows Tesco lead the way in click and collect with ASDA following behind

An article this month published by Retail Times unearthed some interesting statistics on grocery Click and Collect service. Almost two thirds (60%) of consumers feel that Tesco offers the best click and collect service whilst Asda is a not too distant second with 47%, according to research conducted by Instantly, a provider of audiences and insights tools.

The survey was completed by 1,054 UK consumers and looked at how often respondents use click & collect and the reasons behind their decisions.

Grocery Click and Collect service shines through

This is yet another example of how grocery Click and Collect service shines through and is both appreciated and now ultimately expected by consumers.

Other key findings include:

  • Over half (57%) of respondents use click and collect as a result of the other options being more expensive and almost three quarters (72%) also revealing time saving was behind their decision for choosing click and collect
  • £5 is the maximum that the most respondents (42%) are willing to pay for click and collect whilst almost a third (30%) argue the service should be free of charge
  • Click and collect has the most potential for the clothing and fashion industry with 56% choosing clothes shopping as their main use of click and collect and 64% selecting fashion as the most suitable industry to the service


Click here to open link to the full Retail Times story
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