In Store Click and Collect Solution
Customers choose to Click & Collect for many reasons. But all choose it because its convenient and they all want this convenience to continue through to the collection at store.
Collectec’s store Click and Collect solutions are purpose built to manage the collection of goods at store. Customers want to collect quickly and conveniently, not be forced to navigate to the 5th floor and then wait in line.
We bring customers & retail staff together to provide a total Click and Collect service that offers customers choice of what to do with the time they save. And by making staff extra efficient and able to better assist collection customers during their store visit you can be sure your customers are served and not processed.
Store service – Digital convenience
When a customer arrives in store to collect, they are faced with navigating the store, looking for signs of where to go, checking and double checking they are in the right place in the store, then waiting in line at a till or customer service queue along with customers doing other things (returning, buying, seeking information etc.).
This experience couldn’t be further from the convenient, digital order experience that first started their Click & Collect journey. This is where Collectec make the difference.
Some of the customer benefits
Some of the retailer benefits
Solutions built around your business
You know your business, stores & customers better than anyone, that’s why the first steps to a better collection service is us understanding how you operate. From standalone to fully integrated solutions we work closely with you to plan every step of the customer & staff journey to make it the best it can be, matching your brand values & promises.